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Frequent Asked Questions


Is Sensor Testing Necessary After Installation?

It's advised to perform sensor testing to prevent touch issues that may require a restart after continuous operation.


How Is Customer Grounding Determined for Touchscreens?

Grounding is determined by the customer's overall device design. Proper grounding can affect touch performance.


What Are Common Interference Phenomena for Touchscreens?

Include jumping points, broken lines, unresponsive touch areas, and inaccurate touch coordinates. Solutions depend on the customer's environment and device grounding.


How Can Interference Issues Be Explained and Avoided?

Interference can relate to the customer's usage environment, including static electricity and other external factors.


What Are Some Methods to Avoid Interference?

Suggestions include ensuring device grounding, placing an insulating layer under bare TP, and reconnecting USB connections as needed.


Are Different Operating Systems Compatible for Testing and Using Touchscreens?

As long as the device's internal structure remains unchanged, switching between different Windows systems should not affect touch orientation.


What Impact Does Switching Between 32-bit and 64-bit Windows 7 Have?

Generally, there is no significant impact on capacitive screens.


What Systems and Touch Points Are Supported for EETI and LG Touchscreens?

Details for EETI are available in the touch parameter support table. For LG, consult before use as data was not collected.


What Are the Features and Advantages of Different Screen Types?

G+G (tempered glass + glass material) screens offer durability, corrosion resistance, high transmittance, and reliable touch feeling. G+F (tempered glass + film material) screens are thinner.


What Causes Touch Sensitivity Issues at the Edges of Screens?

May be caused by interference, incorrect firmware, or defective TP.

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